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Malaysia online shopping & Hong Kong online shopping mall for Genuine Brands

28Mall Shipping & Delivery

SHIPPING & REBATE POLICY

How are my shipping fees calculated?

The shipping rates are calculated according to weight, dimensions, origin / source, and delivery destination, and also according to the shipping option you selected.

You can check your shipping fees estimate on the product page before ordering


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On your checkout page, the total shipping fees amount will be shown as well. All orders are listed based on each store, shown below.


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What are the Shipping Options?

Shipping Options

Description

Fees

Collect at Retail

Selected items are available for collection at 28Mall KL office, 28Mall HK office or Seller Retail outlets. You need to contact us to check stock availability and make appointment in advance for collection date and time via 03-2284 6418 / 852-2591 9168. Our office addresses are listed on our Contact Us page.

FREE

Malaysia Courier

Items sent within Malaysia are sent out using Malaysia courier and estimated date of receipt will be within 3-7 working days from date of full payment. The delivery fees include insurance up to US$50 per parcel

West Msia – US$2.20 for 1st Kg, US$0.50 for every next kg

East Msia – US$5 for 1st Kg, US$4.50 for every next kg

HK Courier

Items sent within Hong Kong are sent out using HK courier and estimated date of receipt will be within 3-7 working days from date of full payment.

Price varies depending on size and weight.

Malaysia Intl

This is for stocks that are now in Malaysia and your sending address is to Intl Delivery. Estimated date of receive will be within 14-28 working days from date of full payment, and depending on country destination.

Price varies depending on size and country

HK Intl

This is for stocks that are now in HK and your sending address is to Intl Delivery. Estimated date of receive will be within 14-28 working days from date of full payment, and depending on country destination.

Price varies depending on size and country

Seller Own Delivery

Selected items are shipped directly by Sellers / Store eg large furniture that requires installation, or special gifts such as flowers.

Price varies depending on Seller


If I shop from multiple stores, how will my shipping fees be charged?

When you shop from different stores / sellers, your shipping fee will be based on the selected shipping option that you selected from each seller.

The total shipping fee charged will be the total sum of each store / seller’s shipping fees and will be clearly shown during checkout.


How to Change my Shipping Option?

During the checkout, you can still amend your chosen shipping option based on what is offered on the page.


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What are the Working Days of 28Mall?

Working days is based on each country excluding Malaysia holidays and Hong Kong / China holidays. Our regular working hours are

Malaysia & Hong Kong : Mon – Fri 9am – 6pm, Sat 9am – 1pm

How do I Track my Order Delivery?

Login to your members area, find the Order and you can see the Order Status. For delivery using Courier, after the courier company has collected the item from the seller’s store, you can see the Tracking Link and Tracking Number to check on your item status.

How do I Get My Shipping Fees Rebate?

After you have received the item, Login to REVIEW the order, and upon receiving review of your order, we will give you shipping fee rebate between from 10% up to 100% by way of credit of HongBao Dollar to your HB eWallet within 30 days of your review, and subject to no request for refund or exchange of products, and also subject to any other terms and conditions, such as minimum purchase amount per order.


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