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Malaysia online shopping & Hong Kong online shopping mall for Genuine Brands

28Mall Refund & Return Policy


28Mall Refund & Return Policy

28Mall Refund & Return Policy

1)  The Merchant guarantees items sold on 28Mall are genuine brands and Buyer can enjoy 7-Days refund coverage subject to the refund policy below:

For Domestic delivery, i.e. where the Merchant and the Buyer are situate in the same country, Buyer may request for return of items within 7 calendar days via our online return form. This period starts from the date 28Mall has successfully delivered the item to Buyer (based on the date of receipt from the delivery company), or the date Buyer collected the item from the Merchant’s location (date of collection from Merchant). After receipt of 28Mall written confirmation via email/SMS that the item is eligible for return, Buyer will need to return the item via courier / registered post to the Return Address provided by 28Mall, or to the original collection location within 10 calendar days from the date of 28Mall confirmation.

What Buyer needs to provide for a valid return:

-        Order information (order number, tax invoice)

-        Credit Card Payment / Bank in details / 7-11 Cash payment records (image

-        Printed Return Form and 28Mall Tax Invoice in each return package box

-        The return has to be validated by 28Mall Customer Service (“CS”) and Buyer is only entitled to return and/or refund if 28Mall has found that the case meets the refund policy requirements below.

-        If Buyer claims that the item was damaged at the time of receipt, Buyer should file the report to 28Mall within 24 hours (or the following date if the deadline falls on a public holiday in the country where the CS operates in the Merchant’s location for claim purposes (as to which time shall be of the essence), failing which no such claim will be entertained.

2) Buyer may request for a return if the order is found to be

Wrong item / wrong size sent

Manufacturing defects / defective items

Item does not match the description on product page of Merchant’s store

For any of the above 3 scenarios, the Merchant will deliver new replacement product to Buyer and bear delivery fee for the return and new item delivery fee. If replacement product is not available, the price of the item paid by Buyer will be refunded to Buyer in full as per the Refund Method specified by 28Mall.

Change of size/colour by Buyer (Buyer will pay for the return fee and new item delivery fee)

However, each store’s return policy can be determined by the Merchant and displayed on their store. In case of a discrepancy, the return policy of the Merchant store will prevail. If the Merchant does not include any return policy, 28Mall return policy will apply.

3) If Buyer’s order is eligible for a return, Buyer will need to ship the item back to the designated Return address in the Items Return Conditions stated below. The Merchant has the right to reject or perform partial refund if the Items Return Conditions are not met within the stipulated deadline.

Items Return Conditions If return is accepted, Buyer will need to include the item and other items as stated below in the return package. Returns that do not meet 28Mall Return Policy or Conditions will not be accepted and will be sent back to the Buyer.

x : Not Required | : Required

Reasons for return

New & Original condition

Sealed condition

(Products seals should not be broken)

Free gifts, accessories, original packaging

Tags & labels attached

Wrong Product Sent (wrong size, colour, item)

Damaged/

Defective Product

x

x

Product does not match Description on Merchant Store

Product – Buyer Change Size, Cancellation (Exclude Imported Items)

The following items are non-exchangeable, non-returnable and non-refundable:

a)      CD & DVD

b) Cosmetics and Skincare

c) Digital downloads (including vouchers, coupons, gift vouchers, music, video)

d) Electronics and Gadget

e) Food, Beverages & Perishable items

f) Fragrance and Perfumes

g) Imported items shipped from overseas

h) Jewelry and Gemstones

i) Luxury – items fall under 28Mall Luxury category

j) Tickets, coupons, hotel reservations, concert tickets, movie tickets, air tickets

k) Underwear, Lingerie, Shapewear (including corset, panty hose, leggings) and swimwear (and other undergarments due to hygiene reasons)

l) Saleitems with discounted prices, and/or items which can be purchased with 30% or more of price in HB$

m) Reloading for 28Mall Cash eWallet and HB$ Wallet, pre-paid cards, and 28Mall Gift cards/coupons

Further, the items under the following conditions are non-exchangeable, non-returnable and non-refundable: The item has been damaged/made defective by Buyer

i) The item’s value has decreased due to Buyer’s usage or consumption e.g. breaking the seal of the item or removing the price tag, or due to its time-sensitive nature and cannot be resold

ii) The item has been customized or uniquely produced for Buyer

4) For any return or refund request, Buyer should contact Merchant directly, and the Merchant shall deal with such request in accordance with 28Mall Return Policy or the Merchant’s Return Policy as stated in the Merchant store. In case of any unresolved disputed, Buyer can contact 28Mall CS for assistance. However, 28Mall will not be held responsible for any defects or damage in the items caused by the Merchants and/or any loss or damage as may be suffered by Buyer as a result of usage or non-usage of such items, and are not obliged to make compensation on behalf of the Merchants.

5) The items, descriptions and contents listed on 28Mall are entered by the Merchants. 28Mall only provides the eCommerce platform to facilitate transactions between Merchants and Buyers, and shall not be held liable for any such descriptions, mis-descriptions or omissions arising thereof, or any loss or damage as may be suffered by Buyer as a result.

Refund Method for Valid Return

Payment Method (used for purchase)

Refund Method

28Mall Processing time (after return has been validated)

Credit card

28Mall Cash eWallet Credit

30 working days

Debit Card

28Mall Cash eWallet Credit

30 working days

Paypal

Paypal

30 working days

Cash on Delivery (COD)

28Mall Cash eWallet Credit

30 working days

Bank transfer

28Mall Cash eWallet Credit

30 working days

28Mall HB$

28Mall HB$ eWallet Credit

30 working days

For return delivery fee Buyer incurred due to the faulty / damaged / wrong item, it will be reimbursed by way of a credit of equivalent amount in Cash to the Buyer’s Cash eWallet in 28Mall within 30 working days.

For other returns accepted not due to above reasons, the return delivery fee will be borne by Buyer. Buyer should confirm with CS the validity of return before returning the item.

Buyer may login to members area to check on the status of return credit in Cash eWallet and HB$ eWallet.

Customs duties and sales taxes are non-refundable through 28Mall. Buyer will need to recover these by contacting local customs bureau directly.


28商城退款和退货政策

28商城退款和退货政策

1)商户保证在28商城出售的商品是正品,买家可享受7天退款保障,以下是退款政策:

对于本地送货,即商家和买家位于同一国家,买家可于7天内透过我们的网上退货表格申请退货。此期间从28商城已成功将商品交付给买方的日期起计算(根据从送货公司收取商品的日期)开始,或买方从商家的地点收取商品的日期起计算(从商家收取商品的日期)。透过电子邮件/短信收到28商城书面确认该商品有资格退货后,买家需要透过快递/挂号邮件将商品退还到28商城提供的退货地址,或于28商城的确认日期起计10天内退回到原有收货地点。

买家需要提供以下文件才有效退货:

- 订单资料(订单号,税款发票)

- 信用卡付款/银行付款详情/ 7-11现金付款记录(图像)

- 打印退货单28商城税款发票于每个退还的包装箱内

- 退货必须经由28商城客户服务(“客户服务”)验证,如28商城发现该情况符合以下退款政策要求,买方才有权退货及/或退款。

如买方声称该货品于收取时已损坏,买方应于24小时内申报(或假期翌日如限期在该国家的公众假期内),而客户服务于商户所在地运作时提出索赔要求,向28商城提交报告(时间是关键的),不符合这样要求将不受理。

2)买家可要求退货,如果订单被发现

商品错误/尺寸错误

制造上有缺陷/有缺陷的商品

商品与商家商店的产品页面上的说明不符

对于上述3种情况中的任何情况,商家将向买方交付全新的替换产品,并承担退回及运送全新商品的费用。如更换产品不可用,买方支付的商品价格将按照28商城规定的退款方法全额退还给买方。

买方更改尺寸/颜色(买方将支付退货费及全新商品的运送费)

然而,每间商店的退货政策可由商家决定并展示在他们的商店内。如出现分歧,则以商家商店的退货政策为准。如果商家不包括任何退货政策,将会应用28商城退货政策。

3)如买方的订单有资格获得退货,买方需要将商品运送回以下所述的退换条款中指定的退货地址。如在规定的期限内未能符合商品退换条款,商家有权拒绝或履行部分退款。

商品退换条款

如果退货被接受,买方将需要在退货包装中包含以下所述的项目和其他项目。退货不符合28商城退换政策或条款将不予受理并会退回给买方。

x :不适用| :适用

退回原因

新及原本状况

密封包装

(产品密封不应破损)

免费礼品,配件,原有包装

附加的标签和标记

错误发送产品(尺寸,颜色,项目错误)

损坏/

缺陷产品

x

x

产品与商家商店上的说明不符

产品 - 买家更改尺寸,取消(不包括进口产品)

以下项目不可退换、退还及退款:

a) CD & DVD

b) 化妆品及护肤品

c) 数码下载(包括现金券,优惠券,礼券,音乐,视频)

d) 电子和电子器具

e) 食品,饮料和易腐坏产品

f) 香薰及香水

g) 从海外进口的物品

h) 珠宝和宝石

i) 奢侈品 - 商品属于28 商城奢侈品类别

j) 门票,优惠券,酒店预订,音乐会门票,电影门票,机票

k) 内衣,女装内衣,塑身衣(包括紧身胸衣,连裤袜,紧身裤)和泳装(以及基于卫生理由的其他内衣)

l) 具有折扣价格的销售商品,及/或可用30%或更多红包购买的商品

m) 28商城现金电子钱包充值,红包$ 电子钱包充值,预付卡及28商城礼品卡/优惠券

此外,商品在以下条件不可兑换、退还及退款:

i) 该商品已被买方损坏/使其缺陷

ii) 基于买方的使用或消耗,商品的价值减少了,例如:破坏商品的封条或移除价格标签,或基于与其时间相关的特性而不能转售

iii) 该产品已为买方订制或独特生产

4) 对于任何退货或退款要求,买方应直接与商家联系,以及商家应根据28商城退货政策或商家商店中规定的商家退货政策处理此类请求。如有任何未解决的争议,买方可以联系28商城客户服务寻求帮助。但是,28商城不会对商家把商品造成的任何缺陷或损坏和/或对使用或不使用此类货品的结果而可能使买方遭受的任何损失或损害负责,并且不承担责任代表商家作出赔偿。

5) 28商城上列出的商品、说明及内容均由商家加入。 28商城仅提供电子商务平台以促进商家与买家之间的交易,并且不对由此引起的任何此类描述、错误描述或遗漏或买家可能遭受的任何损失或损害负责。

有效退还的退款方法

付款方式(用于购买)

退款方法

28商城处理时间(退还已获验证后)

信用卡

28商城现金电子钱包金额

30个工作日

借记卡

28商城现金电子钱包金额

30个工作日

Paypal

Paypal

30个工作日

货到付款

28商城现金电子钱包金额

30个工作日

银行转帐

28商城现金电子钱包金额

30个工作日

28商城红包

28商城现金电子钱包金额

30个工作日

基于错误/损坏/错误发送的商品使买方引起退还送货费用,买方将在30个工作天内以与现金等值金额退还至买方于28商城内的电子钱包。

对于不基于以上原因接受的其他退货,退货运送费用将由买方承担。买家应在退货前与客户服务确认退货的有效性。

买家可以登录会员区查看现金电子钱包和红包 $ 电子钱包的退款状态。

关税及销售税不能通过28商城退还。买家需要直接联系当地海关局进行索偿。



28
商城退款和退貨政策

28商城退款和退貨政策

1)商戶保證在28商城出售的商品是正品,買家可享受7天退款保障,以下是退款政策:

對於本地送貨,即商家和買家位於同一國家,買家可於7天內透過我們的網上退貨表格申請退貨。此期間從28商城已成功將品交付給買方的日期起計算(根據從送貨公司收取品的日期)開始,或買方從商家的地點收取品的日期起計算(從商家收取品的日期)。透過電子郵件/短信收到28商城書面確認該品有資格退貨後,買家需要透過快遞/掛號郵件將品退還到28商城提供的退貨地址,或於28商城的確認日期起計10天內退回到原有收貨地點。

買家需要提供以下文件才有效退貨:

- 訂單資料(訂單號,稅款發票)

- 信用卡付款/銀行付款詳情/ 7-11現金付款記錄(圖像)

- 打印退貨單28商城稅款發票於每個退還的包裝箱內

- 退貨必須經由28商城客戶服務(客戶服務)驗證,如28商城發現該情況符合以下退款政策要求,買方才有權退貨及/或退款。

如買方聲稱該貨品於收取時已損壞,買方應於24小時內申報(或假期翌日如限期在該國家的公眾假期內),而客戶服務於商戶所在地運作時提出索賠要求,向28商城提交報告(時間是關鍵的),不符合這樣要求將不受理。

2)買家可要求退貨,如果訂單被發現

錯誤/尺寸錯誤

製造上有缺陷/有缺陷的

品與商家商店的產品頁面上的說明不符

對於上述3種情況中的任何情況,商家將向買方交付全新的替換產品,並承擔退回及運送全新品的費用。如更換產品不可用,買方支付的品價格將按照28商城規定的退款方法全額退還給買方。

買方更改尺寸/顏色(買方將支付退貨費及全新品的運送費)

然而,每間商店的退貨政策可由商家決定並展示在他們的商店內。如出現分歧,則以商家商店的退貨政策為準。如果商家不包括任何退貨政策,將會應用28商城退貨政策。

3)如買方的訂單有資格獲得退貨,買方需要將商品運送回以下所述的退換條款中指定的退貨地址。如在規定的期限內未能符合商品退換條款,商家有權拒絕或履行部分退款。

商品退換條款

如果退貨被接受,買方將需要在退貨包裝中包含以下所述的項目和其他項目。退貨不符合28商城退換政策或條款將不予受理並會退回給買方。

x :不適用| :適用

退還原因

新及原本狀況

密封包裝
(產品密封不應破損)

免費禮品,配件,原有包裝

附加的標簽和標記

錯誤發送產品(尺寸,顏色,項目錯誤)

損壞/
缺陷產品

x

x

產品與商家商店上的說明不符

產品 - 買家更改尺寸,取消(不包括進口產品)

以下項目不可退換、退還及退款:

a)      CD & DVD

b) 化妝品及護膚品

c) 數碼下載(包括現金券,優惠券,禮券,音樂,視頻)

d) 電子和電子器具

e) 食品,飲料和易腐壞產品

f) 香薰及香水

g) 從海外進口的物品

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